Reference

Terms That Keep Your Account Clear

These terms set out what you agree to when you open and use a TK Games account. Access and eligibility depend on your local law and the regions we currently support — read through before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personSubject to change with notice

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TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a dispute about your account, our support team can help you work through it. We handle terms-related queries through the channels below.

Live Chat Open the chat widget from your account dashboard. Our team can walk you through any clause or account action covered by these terms.

Email Support Write to us with your account details and the specific terms question. We aim to respond within one business day for policy queries.

Help Centre Our help centre covers common terms questions — account limits, wallet rules, and what happens if your account is flagged for review.

HOW WE OPERATE

How We Handle Your Account and Data

We keep your account data secure and only use it to operate your TK Games account, process wallet transactions, and meet our legal obligations. Here is how we approach the key areas these terms touch.

Account Security

Your account is protected with OTP verification on login. If we detect unusual access, we'll pause the account and contact you through your registered number before restoring access.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket are matched against the wallet number on your account. Mismatches trigger a manual review — this protects you from misdirected funds.

Data Retention

We hold your account and transaction records for as long as your account is active and for the period required by applicable law after closure. You can request a summary of your data via email support.

Dispute Process

Raise a dispute through live chat or email within 30 days of the transaction in question. We review session logs and wallet records and respond with a written outcome.

What These Terms Actually Cover

TK Games Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on TK Games, you accept these terms in full. They apply to every action you take on the platform — deposits via bKash, Nagad, or Rocket, game sessions, withdrawals, and any contact with our support team. We may update these terms when

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our services change or when local regulatory requirements shift; we'll notify you through your registered account before material changes take effect. If you continue using your account after a notice period, that counts as acceptance. These terms do not override applicable Bangladesh law — where local
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law sets a stricter standard, that standard applies. Eligibility to use TK Games depends on your location and whether online gaming is permitted under the laws of your region. We do not accept accounts from regions where access is restricted. Your account is personal and non-transferable;
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sharing login credentials or operating multiple accounts is a breach of these terms and may result in account suspension. Wallet transactions processed through bKash, Nagad, or Rocket are subject to the terms of those payment providers in addition to ours.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

You must be of legal age in your region and in a location where accessing online gaming is permitted under local law. Eligibility is your responsibility to confirm before registering.

No. One account per person is a firm rule under these terms. Duplicate accounts are closed and any wallet balance may be withheld pending a review of the activity.

We send a notice to your registered account before any material change takes effect. Continuing to use TK Games after the notice period means you accept the updated terms.

Contact us via live chat or email and request account closure. We'll process it within a reasonable period and confirm once your wallet balance has been settled to your bKash, Nagad, or Rocket number.

These terms are read alongside applicable Bangladesh law. Where there is a conflict, local law takes precedence. Access and eligibility depend on the laws of your specific region.

Contact support within 30 days of the transaction. Give us your account ID and the date and amount in question. We'll check the wallet and session records and send you a written response.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Keep Your Account Clear

Reach Us About These Terms

How We Handle Your Account and Data

Account Security

Wallet Verification

Data Retention

Dispute Process

Common Questions About These Terms

01 Who can open a TK Games account?

02 Can I have more than one account?

03 What happens if the terms change?

04 How do I close my account?

05 What law governs these terms?

06 How do I raise a complaint about a transaction?

Terms & Conditions

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